[fritz269]

I have windows vista home premium on a Gateway MT3422. My boss has windows Vista Business on a Sony Viao. We have a The Microsoft MN-500 Wireless Base Station connected on a DSL and four computers running through this router. My boss is able to connect to the wireless router with no problem, we have another older laptop running Winxp that connects just fine. I was able to connect to the the router but I cannot connect to the internet. I can send packets but the connection does not let me receive packets. I canot find any solution. Please help!

[Dave™]

fritz269, on Nov 22 2007, 10:23 PM, said:

I have windows vista home premium on a Gateway MT3422. My boss has windows Vista Business on a Sony Viao. We have a The Microsoft MN-500 Wireless Base Station connected on a DSL and four computers running through this router. My boss is able to connect to the wireless router with no problem, we have another older laptop running Winxp that connects just fine. I was able to connect to the the router but I cannot connect to the internet. I can send packets but the connection does not let me receive packets. I canot find any solution. Please help!

Try this.
Go and disable the card and re-enable it
and that may work...
works for me sometimes

[fritz269]

davmcn, on Nov 22 2007, 07:38 PM, said:

fritz269, on Nov 22 2007, 10:23 PM, said:

I have windows vista home premium on a Gateway MT3422. My boss has windows Vista Business on a Sony Viao. We have a The Microsoft MN-500 Wireless Base Station connected on a DSL and four computers running through this router. My boss is able to connect to the wireless router with no problem, we have another older laptop running Winxp that connects just fine. I was able to connect to the the router but I cannot connect to the internet. I can send packets but the connection does not let me receive packets. I canot find any solution. Please help!

Try this.
Go and disable the card and re-enable it
and that may work...
works for me sometimes

Tried that...did not work

[Dave™]

fritz269, on Nov 22 2007, 10:45 PM, said:

davmcn, on Nov 22 2007, 07:38 PM, said:

fritz269, on Nov 22 2007, 10:23 PM, said:

I have windows vista home premium on a Gateway MT3422. My boss has windows Vista Business on a Sony Viao. We have a The Microsoft MN-500 Wireless Base Station connected on a DSL and four computers running through this router. My boss is able to connect to the wireless router with no problem, we have another older laptop running Winxp that connects just fine. I was able to connect to the the router but I cannot connect to the internet. I can send packets but the connection does not let me receive packets. I canot find any solution. Please help!

Try this.
Go and disable the card and re-enable it
and that may work...
works for me sometimes

Tried that...did not work

Ok, sorry i will have to look around Maybe someone else can help you
for now...Good luck.

Welcome to the vista forums

This post has been edited by davmcn: 23 November 2007 - 03:46 AM

[BoneXXX]

Have tried diagnose repair function on vista. Just for general information : http://windowshelp.m...b8d0a81033.mspx

Try to disable your security software if there is any and see what happens, maybe the firewall is blocking it.

[fritz269]

BoneXXX, on Nov 22 2007, 07:50 PM, said:

Have tried diagnose repair function on vista. Just for general information : http://windowshelp.m...b8d0a81033.mspx

Try to disable your security software if there is any and see what happens, maybe the firewall is blocking it.

Tried all that already but I was wondering if there was a way to find out if a certain port needs to be open?

[BoneXXX]

Browsers use port 80 to connect to internet, every application use different ports to connect to the internet

[fritz269]

BoneXXX, on Nov 22 2007, 08:38 PM, said:

Browsers use port 80 to connect to internet, every application use different ports to connect to the internet

I will try that when I return to work but I really just need the browser at work....just cant figure out why the packets are not being received?

[BoneXXX]

There must be some problems with the settings on the OS of your computer. Because other computers can connect with no problem. You can connect to the internal network but not to the internet. The most common issues with this are network settings and the security softwares that blocks the internet. But try this:

1. In the addressbar, type the router's IP address. This will look
something like:
http://192.168.0.1 [enter]

2. This should bring you to the router's administration utility. Enter
the default username (if any) and password. You will find this
information in the router's manual.

3. Choose your connection - If DSL, this is usually PPoE.

4. If you have DSL and choose PPoE, you will then enter in your
username and password. This is the username and password for Internet
access, sometimes the same as your email address/password but not
always. You will know this from when you set up the DSL connection the
first time.

5. After you've saved your settings, you should have Internet access on
your computer.

This post has been edited by BoneXXX: 23 November 2007 - 05:09 AM

[fritz269]

BoneXXX, on Nov 22 2007, 09:06 PM, said:

There must be some problems with the settings on the OS of your computer. Because other computers can connect with no problem. You can connect to the internal network but not to the internet. The most common issues with this are network settings and the security softwares that blocks the internet. But try this:

1. In the addressbar, type the router's IP address. This will look
something like:
http://192.168.0.1 [enter]

2. This should bring you to the router's administration utility. Enter
the default username (if any) and password. You will find this
information in the router's manual.

3. Choose your connection - If DSL, this is usually PPoE.

4. If you have DSL and choose PPoE, you will then enter in your
username and password. This is the username and password for Internet
access, sometimes the same as your email address/password but not
always. You will know this from when you set up the DSL connection the
first time.

5. After you've saved your settings, you should have Internet access on
your computer.

I will try that, that looks like a good solution. Will let you know on monday if it worked, or if I get bored, I will go drive to work and stand outside to see if it works.

[pat cooke]

fritz269, on Nov 23 2007, 05:43 AM, said:

BoneXXX, on Nov 22 2007, 09:06 PM, said:

There must be some problems with the settings on the OS of your computer. Because other computers can connect with no problem. You can connect to the internal network but not to the internet. The most common issues with this are network settings and the security softwares that blocks the internet. But try this:

1. In the addressbar, type the router's IP address. This will look
something like:
http://192.168.0.1 [enter]

2. This should bring you to the router's administration utility. Enter
the default username (if any) and password. You will find this
information in the router's manual.

3. Choose your connection - If DSL, this is usually PPoE.

4. If you have DSL and choose PPoE, you will then enter in your
username and password. This is the username and password for Internet
access, sometimes the same as your email address/password but not
always. You will know this from when you set up the DSL connection the
first time.

5. After you've saved your settings, you should have Internet access on
your computer.

I will try that, that looks like a good solution. Will let you know on monday if it worked, or if I get bored, I will go drive to work and stand outside to see if it works.

This is all just about configuring the router - not the pc. If other pc's are connecting to the internet then there is no problem with the router and configuring it is not going to solve the problem.

Run ipconfig and check that your pc has:

an IP address
a DNS address
a default gateway address

Try and ping the router and see if you get a reply

Try and ping a known IP address on the internet and see if you get a reply

Try and access a website using the IP address

If the results from these do not help you directly you could post them on here and they would help us further diagnose the problem

[Slug]

I was helping my grandad out just the other day with his router.
Virtually the same problem - he was sending packets, but receiving none. The only difference is his computer said 'limited or no connectivity', which I don't think you mentioned.
Anyway, the problem turned out to be that he had entered an incorrect key for the wireless encryption. Maybe you could check that if all else fails - assuming you use wireless encryption

[fritz269]

Here I pinged the router, please tell me what is wrong

Microsoft Windows [Version 6.0.6000]
Copyright © 2006 Microsoft Corporation. All rights reserved.

C:\Users\Raul>ping 192.168.2.1

Pinging 192.168.2.1 with 32 bytes of data:

PING: transmit failed, error code 1231.
PING: transmit failed, error code 1231.
PING: transmit failed, error code 1231.
PING: transmit failed, error code 1231.

Ping statistics for 192.168.2.1:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

C:\Users\Raul>

I used IP Config hopping that this will also help in determining what is going on with the connection

Microsoft Windows [Version 6.0.6000]
Copyright © 2006 Microsoft Corporation. All rights reserved.

C:\Users\Raul>ipconfig

Windows IP Configuration


Wireless LAN adapter Wireless Network Connection 3:

Connection-specific DNS Suffix . :
Link-local IPv6 Address . . . . . : fe80::1d94:9b1c:eeb4:6187%11
Autoconfiguration IPv4 Address. . : 169.254.97.135
Subnet Mask . . . . . . . . . . . : 255.255.0.0
Default Gateway . . . . . . . . . :

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :

Tunnel adapter Local Area Connection* 6:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :

Tunnel adapter Local Area Connection* 7:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :

Tunnel adapter Local Area Connection* 9:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :

Tunnel adapter Local Area Connection* 10:

Connection-specific DNS Suffix . :
Link-local IPv6 Address . . . . . : fe80::5efe:169.254.97.135%17
Default Gateway . . . . . . . . . :

C:\Users\Raul>

[jeber]

169.254.x.x is called an APIPA address, one Windows automatically assigns when it can't get a valid address from the router. It's a class B address that won't allow connecting to the internet. You'll need to release and renew the IP address so it can pull a valid one from the router. A valid IP should look like 192.168.x.x or similar.

This post has been edited by jeber: 26 November 2007 - 09:31 PM

[fritz269]

jeber, on Nov 26 2007, 01:30 PM, said:

169.254.x.x is called an APIPA address, one Windows automatically assigns when it can't get a valid address from the router. It's a class B address that won't allow connecting to the internet. You'll need to release and renew the IP address so it can pull a valid one from the router. A valid IP should look like 192.168.x.x or similar.

How do I release and renew the ip address using Vista?

[pat cooke]

It seems you are running IPv6 which is as yet very little used. At the same time you seem not to have IPv4 running which it should be. Go into Ctrl Panel/Network and sharing center/Manage network connections/

Right click on the Local area connections, select properties. Make sure Inernet protocol version 6 is unchecked and Internet Protocol version 4 is checked.

Highlight Internet protocol version 4 and select Properties.

Check the options "Obtain an IP addreess automatically" and "Obtain DNS server address automatically".

Close all and then try the ping and ipconfig tests again

Try the attached ipconfig utility - bit easier than running command windows:

This post has been edited by pat cooke: 26 November 2007 - 10:30 PM

[jeber]

Don't do it through the router, they almost never can renew the IP. Here's a good walk-through...http://support.cox.com/sdccommon/asp/contentredirect.asp?sprt_cid=b1a9abba-cdb2-4a16-bfd3-64465f4612e2

[fritz269]

pat cooke, on Nov 26 2007, 02:24 PM, said:

It seems you are running IPv6 which is as yet very little used. At the same time you seem not to have IPv4 running which it should be. Go into Ctrl Panel/Network and sharing center/Manage network connections/

Right click on the Local area connections, select properties. Make sure Inernet protocol version 6 is unchecked and Internet Protocol version 4 is checked.

Highlight Internet protocol version 4 and select Properties.

Check the options "Obtain an IP addreess automatically" and "Obtain DNS server address automatically".

Close all and then try the ping and ipconfig tests again

Try the attached ipconfig utility - bit easier than running command windows:

I am trying to do this on the wireless network and I tried the same thing on both, still did not work on the wireless network.

jeber, on Nov 26 2007, 02:25 PM, said:

Don't do it through the router, they almost never can renew the IP. Here's a good walk-through...http://support.cox.com/sdccommon/asp/contentredirect.asp?sprt_cid=b1a9abba-cdb2-4a16-bfd3-64465f4612e2

I tried renewing it but I keep getting an error message and it will not renew the ip address, here is the mesage

Microsoft Windows [Version 6.0.6000]
Copyright © 2006 Microsoft Corporation. All rights reserved.

C:\Windows\system32>ipconfig/release

Windows IP Configuration

An error occurred while releasing interface Loopback Pseudo-Interface 1 : The sy
stem cannot find the file specified.


Ethernet adapter Local Area Connection 3:

Connection-specific DNS Suffix . :
Link-local IPv6 Address . . . . . : fe80::64f2:6e56:e171:2a49%15
Default Gateway . . . . . . . . . :

Wireless LAN adapter Wireless Network Connection 3:

Connection-specific DNS Suffix . :
Autoconfiguration IPv4 Address. . : 169.254.97.135
Subnet Mask . . . . . . . . . . . : 255.255.0.0
Default Gateway . . . . . . . . . :

Tunnel adapter Local Area Connection* 6:

Connection-specific DNS Suffix . :
Link-local IPv6 Address . . . . . : fe80::5efe:169.254.97.135%20
Default Gateway . . . . . . . . . :

Tunnel adapter Local Area Connection* 7:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :

Tunnel adapter Local Area Connection* 9:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :

Tunnel adapter Local Area Connection* 10:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :

C:\Windows\system32>ipconfig/renew

Windows IP Configuration

An error occurred while renewing interface Wireless Network Connection 3 : unabl
e to contact your DHCP server. Request has timed out.
An error occurred while releasing interface Loopback Pseudo-Interface 1 : The sy
stem cannot find the file specified.


Ethernet adapter Local Area Connection 3:

Connection-specific DNS Suffix . : WorkGroup
Link-local IPv6 Address . . . . . : fe80::64f2:6e56:e171:2a49%15
IPv4 Address. . . . . . . . . . . : 192.168.0.102
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.0.1

Wireless LAN adapter Wireless Network Connection 3:

Connection-specific DNS Suffix . :
Autoconfiguration IPv4 Address. . : 169.254.97.135
Subnet Mask . . . . . . . . . . . : 255.255.0.0
Default Gateway . . . . . . . . . :

Tunnel adapter Local Area Connection* 6:

Connection-specific DNS Suffix . :
Link-local IPv6 Address . . . . . : fe80::5efe:169.254.97.135%20
Default Gateway . . . . . . . . . :

Tunnel adapter Local Area Connection* 7:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :

Tunnel adapter Local Area Connection* 9:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :

Tunnel adapter Local Area Connection* 10:

Connection-specific DNS Suffix . : WorkGroup
Link-local IPv6 Address . . . . . : fe80::5efe:192.168.0.102%21
Default Gateway . . . . . . . . . :

C:\Windows\system32>

[jeber]

Your wireless LAN is still locked into an invalid address. Are you trying the ipconfig wired to the router or wirelessly? If wireless, try it connected to the router. Generally you want to set up your network wired, then once it's all good, go wireless.

To release and renew your IP, you'll need to use the command prompt as an administrator.

I should have added; to run CMD as an administrator, Click on Start, type cmd, but this time, don’t press Enter, instead, press CTRL+SHIFT+Enter. You’ll be prompted to approve the action.

This post has been edited by jeber: 27 November 2007 - 12:02 AM

[rlager]

I wonder also if in addition to any other type of security (wep, wpa, etc.) if someone has enabled MAC address filtering/restriction on the router. If this is the case - even if you have the correct wep key or passphrase you won't get an IP address unless the MAC address of your network card has been entered into the router as an allowed address. You will connect, everything will seem fine - but you won't get an IP and therefore you won't be able to get to the internet.

Most people don't usually enable both wireless encryption and mac address filtering - but it's certainly not unheard of. Might be something to check on the router if all else fails.

Have you ever connected to this router before with this laptop successfully? In other words - was it working at one time but then stopped, or has it never worked.