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Can't remove 3connect from Vista Home Basic Trying to re-install 3connect. Rate Topic: -----

#1 User is offline   toni vines Icon

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Posted 08 February 2010 - 04:52 PM

My daughter is running Windows Vista Home Basic. She had a problem with her 3connect internet connection and was told to re-install it. She un-installed 3connect and then tried to re-install but keeps getting an error message telling her that 'an older version of 3connect has been detected (v2.00.000) and this needs to be uninstalled first. We have looked throughout the system but can't find any such program!
Cann anyone help please?
Thanking you so much,
Toni Vines.
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#2 User is offline   BenjaminCharles Icon

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Posted 08 February 2010 - 05:00 PM

Go to the control panel and under "Uninstall" (or maybe it's called "Programs and Features") make sure it's uninstalled. It know that a older version of the software was or is still there and it's finding traces of it still on her system that might cause conflict with the newer version.

If it's not showing up there then we could have a problem where you will have to manually uninstall every last bit of it or do a system restore and we can work from there.

This post has been edited by BenjaminCharles: 08 February 2010 - 05:02 PM

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#3 User is offline   amon91 Icon

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Posted 08 February 2010 - 05:23 PM

Welcome to the forums. In addition to what Ben said, Revo Uninstaller can also make sure a program is completely removed.
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